FREQUENTLY ASKED QUESTIONS

Registering to Bitkingz is super convenient. Simply click on "Join" button and fill in required fields. A welcome letter with a verification link to activate your account will be sent to the email address you entered.

Some email service providers may classify our emails as 'Spam' so please check your Spam folder. If it is not there, please contact our support team using Live Chat. Additionally, please add our email address to your list of 'Safe' contacts.

Please click on the 'Forgot your password?' button in the “Join Bitkingz” block on the top of the page, enter your email and we will send you password reset instructions.

In order to play for real money, you must be at least 18 years old. Fun mode players have no age limit. Also, there are country restrictions in our Casino. To learn about them, please read our Terms and Conditions. Take note that in some countries it is illegal to gamble online. It is your responsibility to learn and abide by the laws concerning betting that apply in your country (or state). The Casino cannot guarantee successful processing of withdrawals or refunds if the player breaches the Restricted Countries policy.

There are different options for making a deposit. For example, you can transfer money with your credit or debit card, Neteller, or Skrill. To see the full list of available options see the Payments page. To make a deposit, click on the “Deposit” button in the top right corner of the page and follow the instructions. You can find out all the necessary information concerning available deposit methods on Payments page

Once you make a transfer, the money will immediately appear in the Balance section of your Account.

To withdraw money available, click on your profile icon and press 'Withdraw' button. Your money can be withdrawn to your credit/debit card, e-wallets, or any other option available in your region. To see the full list of available options go to the 'Payments' page. Please note that you don’t need to withdraw your money at the end of each playing session. It will be kept on your account and available during your next playing sessions. You can read more about our withdrawal and refund policy on the 'Terms and Conditions' page.

Bitkingz casino is only accepting players from jurisdictions where online gaming for real money is not prohibited by law. Inability to deposit money into your account might be caused by the fact that the jurisdiction of your country of residence has internal regulation against online gaming. If you are not from country that is listed as restricted in our Terms and Conditions, kindly contact our support team using Live Chat.

At Bitkingz casino crypto currencies are supported and accepted as a mean of payment. There are multiple ways to deposit crypto currencies. You can either deposit crypto currencies directly from your wallet through 'Deposit' option or you can buy crypto currency through 'Buy crypto' feature on our website. For supported crypto currencies please check our 'Payments' page

To claim your Welcome bonus, register an account at www.bitkingz.com and simply make a deposit of at least $/€20 with the code specified on the bonus card. Once your payment is made, the bonus will instantly be added your account.

Yes, you can withdraw your bonus, but only after the bonus wagering requirement has been met. If you request to withdraw before having reached the minimum wagering requirements, the bonus and the winnings will be void. To see the wagering requirements of a particular bonus, please visit the 'Bonus Terms and Conditions' page or alternatively click on ( i ) button next to bonus card to see requirements for each bonus.

Once you make a deposit which meets the conditions of a particular bonus, the corresponding bonus will be automatically credited to your balance. To see all the bonuses, please click the 'My Bonuses' tab in 'My Account' once logged in. Bonuses are also shown as a separate column in the 'My Balance' section of 'My Account'.

Bitkingz casino uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players, so paying with your credit card you can be 100% sure it is safe. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy Policy page

You need to go through the standard registration process and sign in. Then, click the 'My Account' button at the top of the page and choose the 'Affiliates' tab. After that, click the 'Create Affiliate Link' and fill in the required fields. Each affiliate can set up multiple 'Affiliate Profiles'. For each Affiliate Profile created, the system will automatically assign a new unique URL link that the affiliate can use for promotion. This link may be used as it is or coded into an Affiliate Banner. For more information on the conditions of our affiliate program, please email us at affiliates@wolfpack.partners.